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SPM-1669: Enhanced Customer Self Service Capabilities

Request to enhance/create new tables to support Customer Self Service capabilities for the following items: •Supplemental tools •Routing •Users in multiple workgroups
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 Will not do
0 VOTE

SPM-1666: View Authorizations: Audit trail(SP 503) & Date Search Options

Issue: Audit trail history incorrectly displays "Created from service intent " when view authorization is initiated from Add task and not a service intent. Note: This was found in MA and is inherited from commercial. Reference MMAN-4098 Steps to r...
Sue Trawinski 8 months ago in NCompass / NComp: View Authorizations 0 Will not do
0 VOTE

SPM-1665: SP453 Callback Unsuccessful Send a Letter

Within Live and Non-Live provider interactions users are allowed to launch a callback and select the option to send a letter if the callback outcome selected is unsuccessful. The user can create a letter with missing member information. The only l...
Sue Trawinski 8 months ago in NCompass / NComp: Callback 0 In-Review
0 VOTE

SPM-1664: End to End tracking of individual transactions for NCompBase using x-tracking id

Adding Placeholder - details to follow
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 In-Review
0 VOTE

SPM-1630: FEP - VIP indicator

Creating this SPM for Base evaluation of requested feature below: Currently, the VIP (Very Important Person) Indicator and Blue Shield Plan Codes are not included in the Distributed Enrollment (DE) Incremental (Daily) and Full Files (Monthly) that...
Sue Trawinski 8 months ago in NCompass 0 New
0 VOTE

SPM-1623: Evaluate Manage Value Add Programs intent for NCompBase

Evaluate the ability to include the enGen intake form for Value Add Programs
Sue Trawinski 8 months ago in NCompass / NComp: Manage Value Add Programs / NComp: Respond to Customer 0 New
0 VOTE

SPM-1590: Update Create new work button functionality in the task/intent perform harness

Currently, the Create new work button is only available from the the task/intent perform harness if the parent interaction has been resolved. Task and intents are often routed to users who do not have ownership of the parent interaction who can ex...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1528: RN Review Handoff from Navigator to NCompass (Service changes 8.2 to 8.7)

BCBSM is going to make the changes at enterprise layer in base 8.2 to consume the services, the same changes needs to be moved to Base 8.7 Refer to BCBSM Jira stories for details  NMB-3381 NMB-3352 NMB-3333 NMB-3354 This Work Intake is relate...
Sue Trawinski 8 months ago in NCompass / NComp: General Service Intent (GSI) 0 New
0 VOTE

SPM-1511: Check assigned to pending response basket but assigned operator is incorrect

Check assigned to pending response basket but assigned operator is incorrectly showing record services. The issue has been analyzed by NCSC  under IN16824939 and analysis has been attached.
Sue Trawinski 8 months ago in NCompass / NComp: Manage Checks 0 Will not do
0 VOTE

SPM-1440: Outbound Call Campaign - update/enhancement

Copied from spike NMB-3186: REQ 1: Flow is customized in Plan. Need to check if other plans are using this. Will need to standardize. If the system selects the member based on the First name and DOB, NCompass will bypass this Member Search screen....
Sue Trawinski 8 months ago in NCompass / NComp: Manage Campaign 0 New