SPM-1428: Make Tasks pane collapsible by default - Member and Provider Interaction
The Tasks pane on Member Search screen (Member interaction) and Provider Search screen (Provider interaction) shall be made collapsible by default so that more UI space can be added to the search grid.
SPM-1386: NCompBase: Voice of the Customer (VOC) Qualtrics (from enGen SPM-1366)
Enhance NCompass to pull defined fields for Medicare Advantage Live member callers to be transferred via a file to the servicing center for Medicare Advantage. NOTE - this requests facilitates/impacts the Stars rating process
Enhance audit trail for Skills and Urgency: Add Assigned Skills to Audit Trail for Service Requests and Interactions Add Assigned Urgency to Audit Trail for Service Requests and Interactions Add Skills and other fields to Review harness (SPM-1661)
Enhance NCompas to include a Quality/Audit feature that provides the ability to
set a percentage of a users work to be routed for Quality Audit review
routes work for Quality Audit review for evaluation before it is "finalized/resolved" and pro...
Enhance NCompass to include OOTB Pulse functionality which facilitates social activity stream capabilities as well as collaboration and conversation among users
Requesting the following enhancements to the NCompass - Advisory Intent: 1. Expose AI.me 'Educating Channels' in the NCompass Base Advisory Intent to support functionality Horizon has today 2. When an outcome is not selected for an advisory, need ...
Enhance NCompass to facilitate a Plan Customer Service Representative to retrieve a previously submitted Member Liability Estimate provided through AskBen in support of the TMLE Year 2 Mandate. This need would typically surface if a Plan Member ca...
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