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SPM-1777: Claims - File a Claim

Evaluate Claims - File a Claim to determine if any optimization will be needed for this feature in the NCompass Base Product.
Sue Trawinski 8 months ago in NCompass / NComp: File Claim 0 New
0 VOTE

SPM-1750: Ability to identify Flexlink Contracts in NCompBase

NCompBase team to check how Flexlink accounts are identified in Base today. The goal is to find out if there is a better way to identify these accounts besides maintaining a cross reference table, so that same logic can be utilized for any custom ...
Sue Trawinski 8 months ago in NCompass / NComp: Request ID Card 0 New
0 VOTE

SPM-1705: Update Logic to populate Resolved or Assigned operator name

Resolved operator for some interactions is showing blank. Examples I-29178034 & I-29245405. Attached shows the issue and it shows in history the person who resolved the interaction. The issue has been analyzed by NCSC under IN16830957. See att...
Sue Trawinski 8 months ago in NCompass 0 New
0 VOTE

SPM-1692: Provider Interaction Search & Select Product Enhancements

This SPM will be used to address all Provider Search & Select product enhancement. We will include the following backlog issue as part of the overall enhancements:\ Provider Search - config key for contact details Enable Config key: "precondit...
Sue Trawinski 8 months ago in NCompass / NComp: Search/Select/Verify Provider 0 New
0 VOTE

SPM-1689: SP404 Content Manager search exceeds 100 results

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Interaction History 0 Will not do
0 VOTE

SPM-1687: NCompBase - Enhance Manage Claim Search/Select

Enhance NCompBase - Manage Claim Intent - Search Claim Features. Being evaluated as part of the SIG efforts From Backlog:   All read only fields need to be revisited b/c of partial search functionality implemented.  Advanced Search....
Sue Trawinski 8 months ago in NCompass / NComp: Manage Claims 0 Will not do
0 VOTE

SPM-1686: NCompBase Error Handling - Finalized Intents

Errors in system are categorized as follows: Field Level errors Business logic errors/validations. System errors For 1, NCompBase should display error messages below the field attributes. For 2 and 3, NCompBase should display error mes...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-1685: IN16772535 - Optimize DB queries

Pramod/DBA recommended to make the attached query optimization to improve performance. Improve performance for member interaction tab in research provider. Improve performance for agent to resolve open interactions and service requests over night.
Sue Trawinski 8 months ago in NCompass / NComp: Interaction History 0 New
0 VOTE

SPM-1675: NCompBase - Manage Claims - Multiple Claim Complex Adjustment Flow

PO Enhancements: Add columns to the search results grid:  Patient DOB, Member ID, Header Rejection Message Move the Reviewed (Rvwd) column (checkbox) all the way to the left side of the grid Add ability, within the Search Results, to identify...
Sue Trawinski 8 months ago in NCompass / NComp: CLS Audit Logging 0 Will not do
0 VOTE

SPM-1674: System Failure Error Message Standardization

Standards definition, gap assessment, and project estimate completed in 2021 under NR00309J. Current ROM of 7500-9500 hours. Effort needed to standardize the system generated error message code handling process across Plans and Pega applications.&...
Sue Trawinski 8 months ago in NCompass 0 Will not do