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0 VOTE

SPM-2459: Self Service - Manage Org Day 2 enhancements/Configuration of Units

Evaluate Admin Portal/Manage Org capabilities for the configuration Units considering the possibility of including Division
Sue Trawinski 8 months ago in NCompass / NComp: User Provisioning and Security 1 In-Review
0 VOTE

SPM-2382: POC Reporting Insights - Explore Data

Build a report(s) utilizing the data available and parameters to construct a meaningful report(s) for Service Operations Evaluate opportunity to create a dashboard to support our Customers Identify other possible usage of Reporting Insights
Sue Trawinski 8 months ago in NCompass / NComp: Manage Claims 1 Will not do
0 VOTE

SPM-2379: Clock on Non-Live Interactions - Removal

Remove the call timer from non-live interactions (NLI). The timer causes confusion and distraction for users because non-live interactions never include a phone call and they are regularly open for multiple days. 1. Hide timer on certain interacti...
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 Will not do
0 VOTE

SPM-2362: M3P Product Enhancements

Evaluate NCompass for potential Medicare prescription payment program enhancements Dependency: Membership/Billing Portfolio for additional info.
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2350: Convert SetOperatorsInactive Agent to a Job Scheduler and Delegate to Admin portal

Enhance self service capabilities in Admin Portal to allow Plans the capability to manage and set the frequency of the Inactive Agent Job Scheduler.
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2331: Weekends and corporate holidays under Save To Worklist and Delegate Calendar SLAs

Enhance logic/rule under Save to Worklist to restrict weekends and corporate holidays from delegated calendar for all intents without requiring a story for every intent. This update should include streamlining all future Save to Worklist requests ...
Sue Trawinski 8 months ago in NCompass / NComp: Other 1 New
0 VOTE

SPM-2307: Standardize Remaining NCompass Online Reports

Analyze and standardize remaining online reports and make them available within the Product There is a new column for contact type that needs to be added to the following report (Refer SPM 1691)   SLA Breakdown of Open Interactions SLA Breakd...
Sue Trawinski 8 months ago in NCompass / NComp: Online Reports 0 New
0 VOTE

SPM-2284: Initiate Benefit Change-Workflow changes and fixing regression issues

Scope of this SPM includes workflow changes and fixing regression issues Regression Issue 1. Initiate Benefit Change-In Determine Special Enrollment screen for Event Category and Applicant's date of the triggering qualifying life event Page level ...
Sue Trawinski 8 months ago in NCompass / NComp: Initiate Benefit Changes 0 New
0 VOTE

SPM-2281: Website Support- Workflow changes and fixing regression issues

Scope of this SPM includes workflow changes and fixing regression issues Regression Issue 1.Website support_ Clarification- system displays type of inquiry field in all the website support tabs
Sue Trawinski 8 months ago in NCompass / NComp: Website Support 0 New
0 VOTE

SPM-2280: Regression_ Manage Appeals and Complaints

Manage Appeals and Complaints -when user launches the Manage Appeals and Complaints intent , system displays the different screen , when user creates the Intent from Process Pre Authorised Interaction.
Sue Trawinski 8 months ago in NCompass / NComp: Manage Appeals and Complaints 0 New