Analyze and standardize remaining online reports and make them available within the Product
There is a new column for contact type that needs to be added to the following report (Refer SPM 1691)
- SLA Breakdown of Open Interactions
- SLA Breakdown of Open Service Requests
- SLA Breakdown of Updated Interactions by operator
- Email Pending Response
- SLA Breakdown of Closed Interactions
- SLA Breakdown of Closed Service Requests
- SLA Breakdown of Updated Service Requests By Operator
- Research Invalid Work Objects
