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0 VOTE

SPM-2816: Scratch Pad Enhancements - Include standard fields that will be captured and populated to the Interaction

Add Fields to the Scratch Pad area where Users can document certain data that will be captured and added to the Interaction. Such as: Caller Name Caller Number Member Name Member ID Final list TBD
Sue Trawinski 8 months ago in NCompass / NComp: Scratchpad 0 New
0 VOTE

SPM-2815: On line Reports - Add ability to email, including scheduled delivery times, on line reports to customers

Enhance NCompass to allow the ability to email online reports to plan personnel, including the ability to create a recurring scheduled delivery (daily, weekly, etc).
Sue Trawinski 8 months ago in NCompass / NComp: Online Reports 0 New
0 VOTE

SPM-2802: Capability to enable operators from Admin portal > Manage operators

Enhance self service capabilities in Admin Portal to allow users to enable a user that has been inactivated
Sue Trawinski 8 months ago in NCompass / NComp: Admin Portal Delegation 0 New
0 VOTE

SPM-2740: Enable audit logging in NCompass using PEGA audit tables

Enable audit logging in NCompass using PEGA audit tables on each NCompass screen
Sue Trawinski 8 months ago in NCompass / NComp: CLS Audit Logging 0 In-Progress
0 VOTE

SPM-2688: Content Manager and Member Portal systematic Non-Live interactions going to Broken process

This is an existing regression issue occurring for Content Manager and Member Portal systematic interactions. When interaction is first created, you can see in Audit history that it first assigns to broken processes due to an error that D_Interact...
Sue Trawinski 8 months ago in NCompass / NComp: Member non-Live Interaction Automated / NComp: Provider non-Live Interaction Automated 0 New
0 VOTE

SPM-2646: Performance Improvement to clean up the CLS Audit Logging Code

Performance Improvement to clean up the CLS Audit Logging Code. See attached email for additional information.
Sue Trawinski 8 months ago in NCompass / NComp: Software Changes 0 New
0 VOTE

SPM-2577: Latency issues in MO

MO experiences delays when presenting certain data that causes issues when providing demos. Two specific examples of this are as follows: When a Workbasket is created, it sometimes shows up immediately in Create Workgroup dropdown and other times ...
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2576: Group Name Search

The new alt path for Groups/Broker and Multi-Contact has a group search by number. This SPM is to enhance the existing Base Group search functionality to allow a Group Search by name
Sue Trawinski 8 months ago in NCompass / NComp: Broker/Group Contact 1 Will not do
0 VOTE

SPM-2566: View Billing- Delinquency

This SPM is to view delinquency information under View billing intent
Sue Trawinski 8 months ago in NCompass / NComp: View Billing 0 New
0 VOTE

SPM-2560: View Authorizations (Carryover from Umb)

Productize View Authorizations, including: Search Auth Search Results Flows Review Harness View Prior tasks /Supplemental tools/Attach documents icon Review to determine Reason for Denial, if auth is in a denied status. Can we display a descriptio...
Sue Trawinski 8 months ago in NCompass / NComp: View Authorizations 0 New