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SPM-3011: Reviewing where we capture the caller’s phone number at start of interaction

In servicing. the CSR will capture the callback back upfront at the start of the interaction. Each plan has a different way to capture callback. For MI capturing of the callback information is a separate screen and is done after verification. The ...
Sue Trawinski 5 months ago in NCompass 0 New
0 VOTE

SPM-3010: Display member verification on member search screen when contact is selected member

Enhance the verification flow by displaying the verification questions on member search screen
Sue Trawinski 5 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-1953: API Modernization/Error Handling- CSBenefitAccumulationInquiry:FindClaimsByAccumulation

This service retrieves details of claims that contributed to a given accumulation.
Sue Trawinski 5 months ago in NCompass 0 New
0 VOTE

SPM-1952: API Modernization/Error Handling- CSBenefitAccumulationInquiry: InquireBenefitAccumulations

This service retrieves accumulations for a contract ID.  It returns accumulations both at the contract and individual member level for all dependents on the contract.
Sue Trawinski 5 months ago in NCompass 0 New
0 VOTE

SPM-2964: Enhancement to Exclude All Advisories By Group

Need ability to exclude all advisories by Group
Sue Trawinski 6 months ago in AI.me 0 New
0 VOTE

SPM-2951: Build new AI.me APIs

1. Integration team’s recommendation is to build and consume one target API for AI.me data needs instead of leveraging multiple NCompass APIs. a. Current approach is to reuse NCompass APIs and Pega code as much as possible to reduce AI.me implemen...
Sue Trawinski 6 months ago in AI.me 0 New
0 VOTE

SPM-2895: Enhance AI.me Supporting Actions to Store Deep Link URLs

Enhance AI.me Supporting Actions in order to store and pass to calling applications (i.e. NCompass) supporting action deep links. This will allow customers the flexibility to update/change URLs that are passed to the calling applications. Note: NC...
Sue Trawinski 7 months ago in AI.me 0 New
0 VOTE

SPM-2881: NCompass Workbasket Dropdown Display Limitations

Enhance 'dropdown' or 'type-ahead' lists of User Names to ensure they include all available Users. Evaluate options to ensure the best possible user experience due to large volume of Users (multiple plans have over 5000 users available) Include...
Sue Trawinski 7 months ago in NCompass / NComp: Workbasket/Worklist 0 New
0 VOTE

SPM-2869: NCSW Worksheets on Other Interactions tab

This SPM is to fix any existing issues in displaying the NCSW worksheet on the interaction tab. Also enhancing the worksheet to display data for other plans. Currently NCSW worksheet is connected to MI service   Existing issue found as follow...
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2786: Member Alerts - update Base to restore table logic (currently withdrawn)

Base table logic for Alerts is currently Withdrawn. Base needs Alerts logic re-implemented.
Sue Trawinski 7 months ago in NCompass / NComp: Member Interaction Non-Member / NComp: Provider Interaction 0 New