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0 VOTE

SPM-2525: Non-Live Interaction Provider - Inbound Correspondence (Carryover from Umb)

Scope includes workflow changes and fixing regression issues   Regression Issue 1 Content Manager and Member Portal interactions are created and routed to the expected work basket. (Refer SPM-2619) Content Manager and Member Portal interactio...
Sue Trawinski 8 months ago in NCompass / NComp: Inbound Correspondence / NComp: Provider non-Live Interaction Automated 0 New
0 VOTE

SPM-2524: Coaching Tips - Establish and Update Standard Base Coaching Tips (carryover from Umb)

From SPM-1807: Creating this SPM to adopt the enhanced Coaching tips Base 8.7 (see background below). -------------------------------------------------------------------------- Detailed description: Coaching Tips has been redesigned to make it fas...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-2523: Manage Claims - RN Review (Carryover from Umb)

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Manage Claims / NComp: Request Nurse Review 1 Will not do
0 VOTE

SPM-2519: Manage Checks (Carryover from Umb) & Review Harness updates

From SPM-1633 Defect in MI NCompass Commercial PROD: The user creates a “Find Check” intent They select “Request copy of check” from the other action menu. The user then fills in the fields as required. The item of interest is marked by a red oval...
Sue Trawinski 8 months ago in NCompass / NComp: Manage Checks 0 New
0 VOTE

SPM-2519: Respond to Customer - Correspondence (Carryover from Umb)

This SPM covers the functionality to send correspondence to member   This includes: Creating the UI Generating the letter templates Saving the templates Sending the correspondence Evaluate Outbound Corr - Request written translation to d...
Sue Trawinski 8 months ago in NCompass / NComp: Respond to Customer 0 New
0 VOTE

SPM-2518: Guided Dialog - Establish and Update Standard Base Guided Dialog (carryover from Umb)

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 1 New
0 VOTE

SPM-2516: View Benefits (Carryover from Umb) & Audit Trail updates

From SPM-1681/SPM-1907: Service Request audit trail does not capture all actions and actions in the order they were performed.
Sue Trawinski 8 months ago in NCompass / NComp: View Benefits 0 New
0 VOTE

SPM-2514: Phone/IVR with CTI Call Pop (Carryover from Umb)

Determine if there is a standard Call Pop option for Base, Member and Provider.
Sue Trawinski 8 months ago in NCompass / NComp: CTI / IVR 0 Future consideration
0 VOTE

SPM-2513: Respond to Customer - Fulfillment (Carryover from Umb)

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Respond to Customer / NComp: Respond to Customer - Correspondence / NComp: Written/Email/FaxFulfillment 0 New
0 VOTE

SPM-2507: Cobrowse - Outbound email configuration

Enhance OOTB Cobrowse features in NCompass to allow users send outbound emails to member's email address
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New