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SPM-2557: Non-Live Interaction Member - Inbound Correspondence (Carryover from Umb)

This SPM will be used to perform a review of Inbound Corr - Provider NL and complete any enhancements identified for the Product Include evaluation and appropriate updates related to SPM-2258 submitted by enGen: An issue has been identified when N...
Sue Trawinski 9 months ago in NCompass / NComp: Inbound Correspondence / NComp: Member non-Live Interaction Automated 0 New
0 VOTE

SPM-2556: Non-Live Interaction Member - Manual (Carryover from Umb)

No description provided
Sue Trawinski 9 months ago in NCompass / NComp: Member non-Live Interaction Manual 0 New
0 VOTE

SPM-2555: Find and Send EOB (Carryover from Umb)

This epic will be taken out of scope for now. However, these are the decisions we have made so far: Find EOB should generate an RTC intent if the user is sending out any correspondence instead of creating the correspondence within the Find EOB int...
Sue Trawinski 9 months ago in NCompass / NComp: Send EOB 0 New
0 VOTE

SPM-2547: Page and Field Validation Messages Standardization (Carryover from Umb)

Base Team has ongoing planning/effort to standardize validation messages throughout  Interaction/intents.  Testing has occurred already and teams have logged that the validation messages displayed currently in the application are not alw...
Sue Trawinski 9 months ago in NCompass / NComp: Clean-up, Various UIs / NComp: Other 0 New
0 VOTE

SPM-2543: Manage Vouchers (Carryover from Umb) & Error handling from 8.2 to 8.8

Scope includes the following Enhance the workflow for the intent Fix existing base issue Identified issues as below  Manage Voucher_ Comments section is not displaying in perform harness screen when user performs the Route to Team and Save To...
Sue Trawinski 9 months ago in NCompass / NComp: Manage Vouchers 0 New
0 VOTE

SPM-2542: General Service Intent (GSI) (Carryover from Umb)

The would cover the remaining functionality for GSI Removing the attach document section and implement the attachment icon within the GSI screen Displaying claims within GSI SPM-2336 The GSI routing table is designed to have both category and subc...
Sue Trawinski 9 months ago in NCompass / NComp: General Service Intent / NComp: General Service Intent (GSI) 0 New
0 VOTE

SPM-2539: Live Interaction Provider (Carryover from Umb)

Scope includes workflow enhancements and fixing regression issues Regression_ Provider Interactions _Contract Member And Group Tabs Are Not As Per DD (Refer SPM 2279)   From SPM-1923 Keyboard Tab button not working in Provider Information sec...
Sue Trawinski 9 months ago in NCompass / NComp: Provider Live Interaction 0 New
0 VOTE

SPM-2537: Research Interaction Provider (Carryover from Umb)

No description provided
Sue Trawinski 9 months ago in NCompass / NComp: Provider Research Interaction 0 New
0 VOTE

SPM-2536: SLAs - Establish and Update Standard Base SLAs (carryover from Umb) / Update urgency on Aged items

Updated SPM on 10/9/24 as follows: Create and Implement standard Base Product SLAs SPM 1698: Provide a solution to move Aged work items to a specified workbasket so that CSR can work on priority items or Drop urgency on aged items OR establish SLA...
Sue Trawinski 9 months ago in NCompass / NComp: SLA 0 New
0 VOTE

SPM-2535: Admin Portal (Carryover from Umb) & Manage Operators - Add Division/Label fixes

From SPM-1663: We need to add the division to the criteria for search by unit & workgroup.  Req1: Update the label to say "Search by division, unit, & workgroup". Req2: Update the all caps label for UNIT to say "Unit". Req3: Add divis...
Sue Trawinski 9 months ago in NCompass / NComp: Admin Portal Delegation 0 New