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Ideas Portal for associates and contractors
0 VOTE
Status Will not do
Workspace NCompass
Created by Sue Trawinski
Created on Oct 2, 2024

SPM-1675: NCompBase - Manage Claims - Multiple Claim Complex Adjustment Flow

PO Enhancements:

  • Add columns to the search results grid:  Patient DOB, Member ID, Header Rejection Message
  • Move the Reviewed (Rvwd) column (checkbox) all the way to the left side of the grid
  • Add ability, within the Search Results, to identify claims that require Adjustment
    • Add a Adjustment (Adj) column (checkbox) next to Rvwd column
  • Add a section (Selected Claims) that will include all claims that are selected/checked as Reviewed or Adjust, from the search results section
    • this section will retain selected claims over various searches, as long as claims have not be de-selected (this is the same logic that HMHS currently has in their flow)
  • Add ability to initiate the Adjustment Flow from the Select Claim UI, single or multiple claims.  All claims in the Selected Claim section that have a check in the Adjustment column will be routed to the Adjust Claim flow.
    - If one single claim has been selected for Adjustement - check with Lori - skip View Details and go directly to adjustment flow?
    - If one single claim has been selected but not adjusted - it will be display View Details flow - note - no change in flow
    - If multiple claims has been selected for adjustment - skip View Details and go directly to Adjust claim

    - Multiple screens impacted - need to do analysis to determine all impacted screens and downstream affects

*Note:  This SPM pertains to existing complex Adjustment Flow. A separate SPM will be submitted to include the ability to select multiple claims for the Simple / Real-time adjustment flow in NCompBase.

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