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NCompass

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0 VOTE

SPM-2519: Respond to Customer - Correspondence (Carryover from Umb)

This SPM covers the functionality to send correspondence to member   This includes: Creating the UI Generating the letter templates Saving the templates Sending the correspondence Evaluate Outbound Corr - Request written translation to d...
Sue Trawinski 10 months ago in NCompass / NComp: Respond to Customer 0 New
0 VOTE

SPM-2518: Guided Dialog - Establish and Update Standard Base Guided Dialog (carryover from Umb)

No description provided
Sue Trawinski 10 months ago in NCompass / NComp: All Intents 1 New
0 VOTE

SPM-2516: View Benefits (Carryover from Umb) & Audit Trail updates

From SPM-1681/SPM-1907: Service Request audit trail does not capture all actions and actions in the order they were performed.
Sue Trawinski 10 months ago in NCompass / NComp: View Benefits 0 New
0 VOTE

SPM-2513: Respond to Customer - Fulfillment (Carryover from Umb)

No description provided
Sue Trawinski 10 months ago in NCompass / NComp: Respond to Customer / NComp: Respond to Customer - Correspondence / NComp: Written/Email/FaxFulfillment 0 New
0 VOTE

SPM-2507: Cobrowse - Outbound email configuration

Enhance OOTB Cobrowse features in NCompass to allow users send outbound emails to member's email address
Sue Trawinski 10 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2362: M3P Product Enhancements

Evaluate NCompass for potential Medicare prescription payment program enhancements Dependency: Membership/Billing Portfolio for additional info.
Sue Trawinski 10 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2350: Convert SetOperatorsInactive Agent to a Job Scheduler and Delegate to Admin portal

Enhance self service capabilities in Admin Portal to allow Plans the capability to manage and set the frequency of the Inactive Agent Job Scheduler.
Sue Trawinski 10 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2331: Weekends and corporate holidays under Save To Worklist and Delegate Calendar SLAs

Enhance logic/rule under Save to Worklist to restrict weekends and corporate holidays from delegated calendar for all intents without requiring a story for every intent. This update should include streamlining all future Save to Worklist requests ...
Sue Trawinski 10 months ago in NCompass / NComp: Other 1 New
0 VOTE

SPM-2307: Standardize Remaining NCompass Online Reports

Analyze and standardize remaining online reports and make them available within the Product There is a new column for contact type that needs to be added to the following report (Refer SPM 1691)   SLA Breakdown of Open Interactions SLA Breakd...
Sue Trawinski 10 months ago in NCompass / NComp: Online Reports 0 New
0 VOTE

SPM-2284: Initiate Benefit Change-Workflow changes and fixing regression issues

Scope of this SPM includes workflow changes and fixing regression issues Regression Issue 1. Initiate Benefit Change-In Determine Special Enrollment screen for Event Category and Applicant's date of the triggering qualifying life event Page level ...
Sue Trawinski 10 months ago in NCompass / NComp: Initiate Benefit Changes 0 New