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0 VOTE

SPM-2635: Resolve Clean up Agent

Provide Capability to route work to a particular work basket that needs to be Resolved clean-up (OR) Capability to define a criteria to identify which work object shall be Resolved clean-up automatically System Agent runs daily and Resolves cleans...
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2490: Invalid date format results in loop

During a demo for holiday/weekend date restrictions for FOL intent, an invalid date missing a slash (12/242024) resulted in a loop that did not end or allow the user to correct the date. During the team review, AppDev noted that this happens acros...
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2399: View Confidential Communication Details

Need the ability to view if the member has confidential communication information on file. The source is yet to be determined if it will be members edge or anything else.
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2360: PBBA UJNI 1192 Find a provider- Review Harness-Goal and Deadline field values are blank

PBBA UJNI 1192 Find a provider- Review Harness- Goal and Deadline field values are blank
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2827: Enable Bilateral communication between NCompass and external Appeals and Grievance management system

Enable Bilateral communication between NCompass and Appeals and Grievance management system.
Sue Trawinski 8 months ago in NCompass / NComp: General Service Intent (GSI) / NComp: Manage Claims 0 New
0 VOTE

SPM-2816: Scratch Pad Enhancements - Include standard fields that will be captured and populated to the Interaction

Add Fields to the Scratch Pad area where Users can document certain data that will be captured and added to the Interaction. Such as: Caller Name Caller Number Member Name Member ID Final list TBD
Sue Trawinski 8 months ago in NCompass / NComp: Scratchpad 0 New
0 VOTE

SPM-2815: On line Reports - Add ability to email, including scheduled delivery times, on line reports to customers

Enhance NCompass to allow the ability to email online reports to plan personnel, including the ability to create a recurring scheduled delivery (daily, weekly, etc).
Sue Trawinski 8 months ago in NCompass / NComp: Online Reports 0 New
0 VOTE

SPM-2802: Capability to enable operators from Admin portal > Manage operators

Enhance self service capabilities in Admin Portal to allow users to enable a user that has been inactivated
Sue Trawinski 8 months ago in NCompass / NComp: Admin Portal Delegation 0 New
0 VOTE

SPM-2688: Content Manager and Member Portal systematic Non-Live interactions going to Broken process

This is an existing regression issue occurring for Content Manager and Member Portal systematic interactions. When interaction is first created, you can see in Audit history that it first assigns to broken processes due to an error that D_Interact...
Sue Trawinski 8 months ago in NCompass / NComp: Member non-Live Interaction Automated / NComp: Provider non-Live Interaction Automated 0 New
0 VOTE

SPM-2646: Performance Improvement to clean up the CLS Audit Logging Code

Performance Improvement to clean up the CLS Audit Logging Code. See attached email for additional information.
Sue Trawinski 8 months ago in NCompass / NComp: Software Changes 0 New