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SPM-3011: Reviewing where we capture the caller’s phone number at start of interaction

In servicing. the CSR will capture the callback back upfront at the start of the interaction. Each plan has a different way to capture callback. For MI capturing of the callback information is a separate screen and is done after verification. The ...
Sue Trawinski 5 months ago in NCompass 0 New
0 VOTE

SPM-3010: Display member verification on member search screen when contact is selected member

Enhance the verification flow by displaying the verification questions on member search screen
Sue Trawinski 5 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-1953: API Modernization/Error Handling- CSBenefitAccumulationInquiry:FindClaimsByAccumulation

This service retrieves details of claims that contributed to a given accumulation.
Sue Trawinski 5 months ago in NCompass 0 New
0 VOTE

SPM-1952: API Modernization/Error Handling- CSBenefitAccumulationInquiry: InquireBenefitAccumulations

This service retrieves accumulations for a contract ID.  It returns accumulations both at the contract and individual member level for all dependents on the contract.
Sue Trawinski 5 months ago in NCompass 0 New
0 VOTE

SPM-2881: NCompass Workbasket Dropdown Display Limitations

Enhance 'dropdown' or 'type-ahead' lists of User Names to ensure they include all available Users. Evaluate options to ensure the best possible user experience due to large volume of Users (multiple plans have over 5000 users available) Include...
Sue Trawinski 7 months ago in NCompass / NComp: Workbasket/Worklist 0 New
0 VOTE

SPM-2869: NCSW Worksheets on Other Interactions tab

This SPM is to fix any existing issues in displaying the NCSW worksheet on the interaction tab. Also enhancing the worksheet to display data for other plans. Currently NCSW worksheet is connected to MI service   Existing issue found as follow...
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2786: Member Alerts - update Base to restore table logic (currently withdrawn)

Base table logic for Alerts is currently Withdrawn. Base needs Alerts logic re-implemented.
Sue Trawinski 7 months ago in NCompass / NComp: Member Interaction Non-Member / NComp: Provider Interaction 0 New
0 VOTE

SPM-2635: Resolve Clean up Agent

Provide Capability to route work to a particular work basket that needs to be Resolved clean-up (OR) Capability to define a criteria to identify which work object shall be Resolved clean-up automatically System Agent runs daily and Resolves cleans...
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2490: Invalid date format results in loop

During a demo for holiday/weekend date restrictions for FOL intent, an invalid date missing a slash (12/242024) resulted in a loop that did not end or allow the user to correct the date. During the team review, AppDev noted that this happens acros...
Sue Trawinski 7 months ago in NCompass 0 New
0 VOTE

SPM-2399: View Confidential Communication Details

Need the ability to view if the member has confidential communication information on file. The source is yet to be determined if it will be members edge or anything else.
Sue Trawinski 7 months ago in NCompass 0 New