Ideas Portal for associates and contractors
ADD A NEW IDEA

NCompass

Showing 8
0 VOTE

SPM-3046: Enhancement to the Comments capture in NCompass

Request received from multiple plan to expand the character limit in NCompass for comments field. Item being added to setup a special interest group to explore how comments are captured and utilized across the application on various UI Include abi...
Sue Trawinski 5 months ago in NCompass / NComp: Common Functionality 0 Future consideration
0 VOTE

SPM-2731: Bundle Related Billing/Payment/Refund Intents

Evaluate NCompass' ability to bundle Billing/Payments/Refund intents to allow a more efficient experience for backoffice users tasked with these intents for the same customer/member. Note: Product team recommends a new SIG dedicated to this reques...
Sue Trawinski 7 months ago in NCompass 2 Future consideration
0 VOTE

SPM-2514: Phone/IVR with CTI Call Pop (Carryover from Umb)

Determine if there is a standard Call Pop option for Base, Member and Provider.
Sue Trawinski 8 months ago in NCompass / NComp: CTI / IVR 0 Future consideration
0 VOTE

SPM-2040: Live Interaction Member Walk-In

This epic includes stories for a walk-in interaction for a member. This is used when a member physically walks into a location. UMB Data Dictionary UI - Walkin Interaction Member UMB Specification - Walkin Interaction Member
Sue Trawinski 8 months ago in NCompass / NComp: Member Walk In Interaction 0 Future consideration
0 VOTE

SPM-1979: View Statement of Expense

This story is for displaying the statement of expense Given that I am a user (CSR, etc.) and navigated to member/provider 360 and launched the View totals intents User should be able to view Statement of Expense under Other Actions On selectin...
Sue Trawinski 8 months ago in NCompass / NComp: View Totals/SOP/SOE 0 Future consideration
0 VOTE

SPM-1978: View Statement of Payments

This story is for displaying the statement of payments Given that I am a user (CSR, etc.) and navigated to member 360 and launched the View totals intents User should be able to view Statement of Payment under Other Actions On selecting from O...
Sue Trawinski 8 months ago in NCompass / NComp: View Totals/SOP/SOE 0 Future consideration
0 VOTE

SPM-486: Implement Voice Recognition Caller Verification

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 Future consideration
0 VOTE

SPM-485: Implement SMS text messaging functionality in NCompass

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Other 1 Future consideration