In the Respond to Customer task we need the ability to have multi email's entered. Either in a CC format OR multi addresses in the To. When the intake is from an email we should be capturing all the address from the incoming email and have the ability to respond to all of them.
Initial Assumptions:
| Assumption | Layer Impact |
| SMTP update to allow multiple To's and CC's to be included in outbound email | Enterprise |
| UI update in RTC to allow user to enter multiple To's and CC's | enGen Base and potentially NCompass base |
| UI update in RTC to provide the ability to select To's and CC's from the original inbound email to include in the outbound email | enGen Base |
