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NCompass

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0 VOTE

SPM-2350: Convert SetOperatorsInactive Agent to a Job Scheduler and Delegate to Admin portal

Enhance self service capabilities in Admin Portal to allow Plans the capability to manage and set the frequency of the Inactive Agent Job Scheduler.
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2331: Weekends and corporate holidays under Save To Worklist and Delegate Calendar SLAs

Enhance logic/rule under Save to Worklist to restrict weekends and corporate holidays from delegated calendar for all intents without requiring a story for every intent. This update should include streamlining all future Save to Worklist requests ...
Sue Trawinski 8 months ago in NCompass / NComp: Other 1 New
0 VOTE

SPM-2307: Standardize Remaining NCompass Online Reports

Analyze and standardize remaining online reports and make them available within the Product There is a new column for contact type that needs to be added to the following report (Refer SPM 1691)   SLA Breakdown of Open Interactions SLA Breakd...
Sue Trawinski 8 months ago in NCompass / NComp: Online Reports 0 New
0 VOTE

SPM-2284: Initiate Benefit Change-Workflow changes and fixing regression issues

Scope of this SPM includes workflow changes and fixing regression issues Regression Issue 1. Initiate Benefit Change-In Determine Special Enrollment screen for Event Category and Applicant's date of the triggering qualifying life event Page level ...
Sue Trawinski 8 months ago in NCompass / NComp: Initiate Benefit Changes 0 New
0 VOTE

SPM-2281: Website Support- Workflow changes and fixing regression issues

Scope of this SPM includes workflow changes and fixing regression issues Regression Issue 1.Website support_ Clarification- system displays type of inquiry field in all the website support tabs
Sue Trawinski 8 months ago in NCompass / NComp: Website Support 0 New
0 VOTE

SPM-2280: Regression_ Manage Appeals and Complaints

Manage Appeals and Complaints -when user launches the Manage Appeals and Complaints intent , system displays the different screen , when user creates the Intent from Process Pre Authorised Interaction.
Sue Trawinski 8 months ago in NCompass / NComp: Manage Appeals and Complaints 0 New
0 VOTE

SPM-2277: Manage Survey (Flow changes and fixing regression issues)

Scope of the SPM includes workflow changes and fixing regression issues Regression Issue 1. Manage Survey_ System displaying the Task pane in Perform Harness screen
Sue Trawinski 8 months ago in NCompass 0 New
0 VOTE

SPM-2271: Update Address(Workflow changes and fixing existing base issue)

Scope includes workflow changes and fixing existing regression issues) When user tries to update the address, State dropdown is not showing any values.
Sue Trawinski 8 months ago in NCompass / NComp: Update Member/Update Address 0 New
0 VOTE

SPM-2217: Manage Links in NCompass via Delegated table

Two different solutions have been developed in NCompass Base to manage external links using a delegated table which is creating issues within the application. This SPM is submitted to mitigate the issues and create one robust user friendly solutio...
Sue Trawinski 8 months ago in NCompass / NComp: Delegated Tables / NComp: Supplemental Tools 1 New
0 VOTE

SPM-2204: Base Delegate Table Clean Up

The Base Delegated Table organization needs to be cleaned up. Currently the tables are organized/located based on the Plan it was adopted from. Tables should be reviewed and organized for a consistent Base view.
Sue Trawinski 8 months ago in NCompass / NComp: Admin Portal Delegation / NComp: Delegated Tables 1 New