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NCompass

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0 VOTE

SPM-2519: Respond to Customer - Correspondence (Carryover from Umb)

This SPM covers the functionality to send correspondence to member   This includes: Creating the UI Generating the letter templates Saving the templates Sending the correspondence Evaluate Outbound Corr - Request written translation to d...
Sue Trawinski 8 months ago in NCompass / NComp: Respond to Customer 0 New
0 VOTE

SPM-2518: Guided Dialog - Establish and Update Standard Base Guided Dialog (carryover from Umb)

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 1 New
0 VOTE

SPM-2516: View Benefits (Carryover from Umb) & Audit Trail updates

From SPM-1681/SPM-1907: Service Request audit trail does not capture all actions and actions in the order they were performed.
Sue Trawinski 8 months ago in NCompass / NComp: View Benefits 0 New
0 VOTE

SPM-2514: Phone/IVR with CTI Call Pop (Carryover from Umb)

Determine if there is a standard Call Pop option for Base, Member and Provider.
Sue Trawinski 8 months ago in NCompass / NComp: CTI / IVR 0 Future consideration
0 VOTE

SPM-2513: Respond to Customer - Fulfillment (Carryover from Umb)

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Respond to Customer / NComp: Respond to Customer - Correspondence / NComp: Written/Email/FaxFulfillment 0 New
0 VOTE

SPM-2507: Cobrowse - Outbound email configuration

Enhance OOTB Cobrowse features in NCompass to allow users send outbound emails to member's email address
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2459: Self Service - Manage Org Day 2 enhancements/Configuration of Units

Evaluate Admin Portal/Manage Org capabilities for the configuration Units considering the possibility of including Division
Sue Trawinski 8 months ago in NCompass / NComp: User Provisioning and Security 1 In-Review
0 VOTE

SPM-2382: POC Reporting Insights - Explore Data

Build a report(s) utilizing the data available and parameters to construct a meaningful report(s) for Service Operations Evaluate opportunity to create a dashboard to support our Customers Identify other possible usage of Reporting Insights
Sue Trawinski 8 months ago in NCompass / NComp: Manage Claims 1 Will not do
0 VOTE

SPM-2379: Clock on Non-Live Interactions - Removal

Remove the call timer from non-live interactions (NLI). The timer causes confusion and distraction for users because non-live interactions never include a phone call and they are regularly open for multiple days. 1. Hide timer on certain interacti...
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 Will not do
0 VOTE

SPM-2362: M3P Product Enhancements

Evaluate NCompass for potential Medicare prescription payment program enhancements Dependency: Membership/Billing Portfolio for additional info.
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New