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NCompass

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0 VOTE

SPM-2281: Website Support- Workflow changes and fixing regression issues

Scope of this SPM includes workflow changes and fixing regression issues Regression Issue 1.Website support_ Clarification- system displays type of inquiry field in all the website support tabs
Sue Trawinski 10 months ago in NCompass / NComp: Website Support 0 New
0 VOTE

SPM-2280: Regression_ Manage Appeals and Complaints

Manage Appeals and Complaints -when user launches the Manage Appeals and Complaints intent , system displays the different screen , when user creates the Intent from Process Pre Authorised Interaction.
Sue Trawinski 10 months ago in NCompass / NComp: Manage Appeals and Complaints 0 New
0 VOTE

SPM-2277: Manage Survey (Flow changes and fixing regression issues)

Scope of the SPM includes workflow changes and fixing regression issues Regression Issue 1. Manage Survey_ System displaying the Task pane in Perform Harness screen
Sue Trawinski 10 months ago in NCompass 0 New
0 VOTE

SPM-2271: Update Address(Workflow changes and fixing existing base issue)

Scope includes workflow changes and fixing existing regression issues) When user tries to update the address, State dropdown is not showing any values.
Sue Trawinski 10 months ago in NCompass / NComp: Update Member/Update Address 0 New
0 VOTE

SPM-2217: Manage Links in NCompass via Delegated table

Two different solutions have been developed in NCompass Base to manage external links using a delegated table which is creating issues within the application. This SPM is submitted to mitigate the issues and create one robust user friendly solutio...
Sue Trawinski 10 months ago in NCompass / NComp: Delegated Tables / NComp: Supplemental Tools 1 New
0 VOTE

SPM-2204: Base Delegate Table Clean Up

The Base Delegated Table organization needs to be cleaned up. Currently the tables are organized/located based on the Plan it was adopted from. Tables should be reviewed and organized for a consistent Base view.
Sue Trawinski 10 months ago in NCompass / NComp: Admin Portal Delegation / NComp: Delegated Tables 1 New
0 VOTE

SPM-2203: Redesign Reference Value Table

The design for the Reference Value Table needs to be analyzed and re-evaluated for user friendliness to non technical Plan users
Sue Trawinski 10 months ago in NCompass / NComp: Admin Portal Delegation / NComp: Other 1 New
0 VOTE

SPM-2125: Contact Notes (Embedded Notepad) - Various Enhancements

Limit contact(member) notes length and add archive/purge limits to prevent performance issues in the application
Sue Trawinski 10 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-2103: Customer Timeline - Adding events outside of Customer Service

Evaluate the possibility of enhancing the Customer timeline in NCompass to allow events outside of Customer Service to be represented on the timeline
Sue Trawinski 10 months ago in NCompass / NComp: Interaction History from another Platform 0 New
0 VOTE

SPM-2091: Route to Team & Save to Worklist - Standardization / Retain data

As a user when I perform Route to team or Save to worklist other action, the data I entered on a screen within the intent shall be retained, so that user can see all the information when they open the intent from Worklist / workbasket. SPM-1925 Ot...
Sue Trawinski 10 months ago in NCompass / NComp: Other 0 New