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NCompass

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0 VOTE

SPM-1630: FEP - VIP indicator

Creating this SPM for Base evaluation of requested feature below: Currently, the VIP (Very Important Person) Indicator and Blue Shield Plan Codes are not included in the Distributed Enrollment (DE) Incremental (Daily) and Full Files (Monthly) that...
Sue Trawinski 8 months ago in NCompass 0 New
0 VOTE

SPM-1623: Evaluate Manage Value Add Programs intent for NCompBase

Evaluate the ability to include the enGen intake form for Value Add Programs
Sue Trawinski 8 months ago in NCompass / NComp: Manage Value Add Programs / NComp: Respond to Customer 0 New
0 VOTE

SPM-1590: Update Create new work button functionality in the task/intent perform harness

Currently, the Create new work button is only available from the the task/intent perform harness if the parent interaction has been resolved. Task and intents are often routed to users who do not have ownership of the parent interaction who can ex...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1528: RN Review Handoff from Navigator to NCompass (Service changes 8.2 to 8.7)

BCBSM is going to make the changes at enterprise layer in base 8.2 to consume the services, the same changes needs to be moved to Base 8.7 Refer to BCBSM Jira stories for details  NMB-3381 NMB-3352 NMB-3333 NMB-3354 This Work Intake is relate...
Sue Trawinski 8 months ago in NCompass / NComp: General Service Intent (GSI) 0 New
0 VOTE

SPM-1511: Check assigned to pending response basket but assigned operator is incorrect

Check assigned to pending response basket but assigned operator is incorrectly showing record services. The issue has been analyzed by NCSC  under IN16824939 and analysis has been attached.
Sue Trawinski 8 months ago in NCompass / NComp: Manage Checks 0 Will not do
0 VOTE

SPM-1440: Outbound Call Campaign - update/enhancement

Copied from spike NMB-3186: REQ 1: Flow is customized in Plan. Need to check if other plans are using this. Will need to standardize. If the system selects the member based on the First name and DOB, NCompass will bypass this Member Search screen....
Sue Trawinski 8 months ago in NCompass / NComp: Manage Campaign 0 New
0 VOTE

SPM-1428: Make Tasks pane collapsible by default - Member and Provider Interaction

The Tasks pane on Member Search screen (Member interaction) and Provider Search screen (Provider interaction) shall be made collapsible by default so that more UI space can be added to the search grid.
Sue Trawinski 8 months ago in NCompass / NComp: Search/Select/Verify Contact or Member 0 Will not do
0 VOTE

SPM-1386: NCompBase: Voice of the Customer (VOC) Qualtrics (from enGen SPM-1366)

Enhance NCompass to pull defined fields for Medicare Advantage Live member callers to be transferred via a file to the servicing center for Medicare Advantage. NOTE - this requests facilitates/impacts the Stars rating process
Sue Trawinski 8 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1353: Skills/Urgency Audit Trail

Enhance audit trail for Skills and Urgency: Add Assigned Skills to Audit Trail for Service Requests and Interactions Add Assigned Urgency to Audit Trail for Service Requests and Interactions Add Skills and other fields to Review harness (SPM-1661)
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-1296: Quality Control Feature

Enhance NCompas to include a Quality/Audit feature that provides the ability to set a percentage of a users work to be routed for Quality Audit review routes work for Quality Audit review for evaluation before it is "finalized/resolved" and pro...
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 New