Ideas Portal for associates and contractors
ADD A NEW IDEA

NCompass

Showing 148 of 218
0 VOTE

SPM-1689: SP404 Content Manager search exceeds 100 results

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: Interaction History 0 Will not do
0 VOTE

SPM-1687: NCompBase - Enhance Manage Claim Search/Select

Enhance NCompBase - Manage Claim Intent - Search Claim Features. Being evaluated as part of the SIG efforts From Backlog:   All read only fields need to be revisited b/c of partial search functionality implemented.  Advanced Search....
Sue Trawinski 8 months ago in NCompass / NComp: Manage Claims 0 Will not do
0 VOTE

SPM-1686: NCompBase Error Handling - Finalized Intents

Errors in system are categorized as follows: Field Level errors Business logic errors/validations. System errors For 1, NCompBase should display error messages below the field attributes. For 2 and 3, NCompBase should display error mes...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-1685: IN16772535 - Optimize DB queries

Pramod/DBA recommended to make the attached query optimization to improve performance. Improve performance for member interaction tab in research provider. Improve performance for agent to resolve open interactions and service requests over night.
Sue Trawinski 8 months ago in NCompass / NComp: Interaction History 0 New
0 VOTE

SPM-1675: NCompBase - Manage Claims - Multiple Claim Complex Adjustment Flow

PO Enhancements: Add columns to the search results grid:  Patient DOB, Member ID, Header Rejection Message Move the Reviewed (Rvwd) column (checkbox) all the way to the left side of the grid Add ability, within the Search Results, to identify...
Sue Trawinski 8 months ago in NCompass / NComp: CLS Audit Logging 0 Will not do
0 VOTE

SPM-1674: System Failure Error Message Standardization

Standards definition, gap assessment, and project estimate completed in 2021 under NR00309J. Current ROM of 7500-9500 hours. Effort needed to standardize the system generated error message code handling process across Plans and Pega applications.&...
Sue Trawinski 8 months ago in NCompass 0 Will not do
0 VOTE

SPM-1669: Enhanced Customer Self Service Capabilities

Request to enhance/create new tables to support Customer Self Service capabilities for the following items: •Supplemental tools •Routing •Users in multiple workgroups
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 Will not do
0 VOTE

SPM-1666: View Authorizations: Audit trail(SP 503) & Date Search Options

Issue: Audit trail history incorrectly displays "Created from service intent " when view authorization is initiated from Add task and not a service intent. Note: This was found in MA and is inherited from commercial. Reference MMAN-4098 Steps to r...
Sue Trawinski 8 months ago in NCompass / NComp: View Authorizations 0 Will not do
0 VOTE

SPM-1665: SP453 Callback Unsuccessful Send a Letter

Within Live and Non-Live provider interactions users are allowed to launch a callback and select the option to send a letter if the callback outcome selected is unsuccessful. The user can create a letter with missing member information. The only l...
Sue Trawinski 8 months ago in NCompass / NComp: Callback 0 In-Review
0 VOTE

SPM-1664: End to End tracking of individual transactions for NCompBase using x-tracking id

Adding Placeholder - details to follow
Sue Trawinski 8 months ago in NCompass / NComp: Other 0 In-Review