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Ideas Portal for associates and contractors
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Status New
Workspace NCompass
Created by Sue Trawinski
Created on Oct 2, 2024

SPM-2557: Non-Live Interaction Member - Inbound Correspondence (Carryover from Umb)

This SPM will be used to perform a review of Inbound Corr - Provider NL and complete any enhancements identified for the Product

Include evaluation and appropriate updates related to SPM-2258 submitted by enGen:

  • An issue has been identified when NCompass calls the Provider API, the API fails, and no data is retrieved to properly route the work item. This is resulting in mis-directed work items and inventory backlogs. An additional check, using the existing Member API is being requested to resolve this issue.
    This request is a change control to the original project already in progress.
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