Ideas Portal for associates and contractors
ADD A NEW IDEA

NCompass

Showing 100
0 VOTE

SPM-1590: Update Create new work button functionality in the task/intent perform harness

Currently, the Create new work button is only available from the the task/intent perform harness if the parent interaction has been resolved. Task and intents are often routed to users who do not have ownership of the parent interaction who can ex...
Sue Trawinski 10 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1528: RN Review Handoff from Navigator to NCompass (Service changes 8.2 to 8.7)

BCBSM is going to make the changes at enterprise layer in base 8.2 to consume the services, the same changes needs to be moved to Base 8.7 Refer to BCBSM Jira stories for details  NMB-3381 NMB-3352 NMB-3333 NMB-3354 This Work Intake is relate...
Sue Trawinski 10 months ago in NCompass / NComp: General Service Intent (GSI) 0 New
0 VOTE

SPM-1440: Outbound Call Campaign - update/enhancement

Copied from spike NMB-3186: REQ 1: Flow is customized in Plan. Need to check if other plans are using this. Will need to standardize. If the system selects the member based on the First name and DOB, NCompass will bypass this Member Search screen....
Sue Trawinski 10 months ago in NCompass / NComp: Manage Campaign 0 New
0 VOTE

SPM-1386: NCompBase: Voice of the Customer (VOC) Qualtrics (from enGen SPM-1366)

Enhance NCompass to pull defined fields for Medicare Advantage Live member callers to be transferred via a file to the servicing center for Medicare Advantage. NOTE - this requests facilitates/impacts the Stars rating process
Sue Trawinski 10 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1353: Skills/Urgency Audit Trail

Enhance audit trail for Skills and Urgency: Add Assigned Skills to Audit Trail for Service Requests and Interactions Add Assigned Urgency to Audit Trail for Service Requests and Interactions Add Skills and other fields to Review harness (SPM-1661)
Sue Trawinski 10 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-1296: Quality Control Feature

Enhance NCompas to include a Quality/Audit feature that provides the ability to set a percentage of a users work to be routed for Quality Audit review routes work for Quality Audit review for evaluation before it is "finalized/resolved" and pro...
Sue Trawinski 10 months ago in NCompass / NComp: Other 0 New
0 VOTE

SPM-1289: Provider Portal Integration

Evaluate the ability to integrate with most common Provider Portal to allow quicker access to provider info
Sue Trawinski 10 months ago in NCompass 0 New
0 VOTE

SPM-1284: Pulse

Enhance NCompass to include OOTB Pulse functionality which facilitates social activity stream capabilities as well as collaboration and conversation among users
Sue Trawinski 10 months ago in NCompass / NComp: Other 1 New
0 VOTE

SPM-1251: NCompass - Advisory Intent

Requesting the following enhancements to the NCompass - Advisory Intent: 1. Expose AI.me 'Educating Channels' in the NCompass Base Advisory Intent to support functionality Horizon has today 2. When an outcome is not selected for an advisory, need ...
Sue Trawinski 10 months ago in NCompass / NComp: Advisory Intent 0 New
0 VOTE

SPM-2828: Read only access to view Routing Configuration

Create a Read only access group / role that can only see Manage Routing under Admin portal and has View only access to look at Routing Configuration Requestor is enGen
Sue Trawinski 10 months ago in NCompass / NComp: Admin Portal Delegation 1 New