SPM-1590: Update Create new work button functionality in the task/intent perform harness
Currently, the Create new work button is only available from the the task/intent perform harness if the parent interaction has been resolved. Task and intents are often routed to users who do not have ownership of the parent interaction who can ex...
SPM-1386: NCompBase: Voice of the Customer (VOC) Qualtrics (from enGen SPM-1366)
Enhance NCompass to pull defined fields for Medicare Advantage Live member callers to be transferred via a file to the servicing center for Medicare Advantage. NOTE - this requests facilitates/impacts the Stars rating process
Enhance NCompas to include a Quality/Audit feature that provides the ability to
set a percentage of a users work to be routed for Quality Audit review
routes work for Quality Audit review for evaluation before it is "finalized/resolved" and pro...
Enhance NCompass to include OOTB Pulse functionality which facilitates social activity stream capabilities as well as collaboration and conversation among users
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