Ideas Portal for associates and contractors
There is a known issue in generating PDF in Pega 8.7.5. Pega has only provided the hotfix for 8.7.6. Once Pega provides the 8.7.5 hotfix, will need to apply.
Pega Support in Update on PDF generation Issues
Tuesday, July 30, 2024 11:00 AM
PD4ML is a third-party library used by Pega for generating PDFs in workflows. It has been observed to negatively impact performance for some customers using Pega Platform 8.6.3 and later versions. Pega has identified a more stable version of PD4ML (version 4.0.9 fx5) that can help mitigate these performance issues, although with some limitations in terms of features. Please see: [PD4ML versions and hotfixes | Support Center (pega.com)|https://support.pega.com/support-doc/pd4ml-versions-and-hotfixes]
If you use Pega Platform version 8.6.3 or later and are actively experiencing performance issues with PDF generation, you may request a hotfix containing the stable version of PD4ML (4.0.9 fx5).
If you are on Pega Platform 8.6.3 or later and have not experienced performance issues with PDF generation so far, you are not required to take any immediate action.
Pega highly recommends that you update to one of the closest Pega Platform versions, listed in the table below, to request a hotfix.
Pega release
default pd4ml jar version
pd4ml 4.0.9fx5 HFIX
24.1.1
4.0.19
HFIX-B1832
24.1
4.0.19
HFIX-B1429
23.1.2
4.0.19
HFIX-B1430
8.8.5
4.0.19
HFIX-B1452
8.7.6
4.0.13fx8
HFIX-B1453
8.6.6
4.0.13fx1
HFIX-B162
Notes:
You are receiving this communication because you are a designated Contact for your organization. If you are no longer an appropriate contact, please forward this email to the appropriate contact and notify your Support Administrator so they can update the My Support Portal contact information.
Pega has created a CAD- case for you for this incident. Once you have applied the remediation, you will have the opportunity to close the CAD case yourself by clicking a button on the case, in the Resolution Type section.
Note that the case will not accept any replies to this email, as it is intended for advisory purposes only.
If you have any questions or concerns, please raise a ticket with Global Client Support via My Support portal.
The Client Advisory case [prefix: CAD-] facilitates direct communication with our clients. This Pega Support case type is created by Pega and used to share important messages from Pega with you and will be automatically closed in 30 days. You can find out more about this case type on Pega Community: What is a Client Advisory case?