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AI.me

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SPM-2481: Decommission AI.me 8.2.5

Now that AI.me has fully migrated to 8.7, need to decommission 8.2.5 version
Sue Trawinski 11 months ago in AI.me 0 In-Progress
0 VOTE

SPM-2447: Relevant next best actions

Include a relevancy factor to further prioritize the next best action to the member
Sue Trawinski 11 months ago in AI.me / AI.me: ACRM / AI.me: Decision Strategy 0 Future consideration
0 VOTE

SPM-2181: Sunset PMA Closure Reports

Need to enhance the PMA Closure reports as follows: Issue found during testing of  AIME-1585  where PMA was selected on 2/20/24, but there was not an Accept record and then advisory retriggers and PMA selected again on 2/22/24 where Acce...
Sue Trawinski 11 months ago in AI.me / AI.me: Reporting 0 Future consideration
0 VOTE

SPM-2180: Enhancement for High Error Rate for AIme API getAdvisoriesByToken

NASCO analyzed the issue and gave BCBSM 2 options. BCBSM has determined they want to go with Option 2 : MI DX portal to call the NASCO synchronous version of this API. The synchronous version is a 1 step process wherein a single call to the servic...
Sue Trawinski 11 months ago in AI.me / AI.me: API 0 Future consideration
0 VOTE

SPM-2055: Restrict AI.me NBA Priority to Numeric Values

In AI.me Content Management, the priority is accepting alpha/numeric characters but API only accepts numeric. To prevent critical errors from occurring due to alpha characters being entered in the priority field, need to restrict the field to only...
Sue Trawinski 11 months ago in AI.me 0 Future consideration
0 VOTE

SPM-2003: AI.me to Retain Recommended Actions in 8.7

Current functionality in AI.me Base 8.2.5 environment retains any selected Recommended Actions for Phone channels when outcomes of "Remind on next call" or "Transfer to appropriate resource" are selected. This functionality is also needed in AI.me...
Sue Trawinski 11 months ago in AI.me / AI.me: Recommended Action History 0 Future consideration
0 VOTE

SPM-1484: Add User ID to the Update API and Interaction History

Provide ability add User ID to the Update API and Interaction History, so that I can identify the User that made the outcome selection.
Sue Trawinski 11 months ago in AI.me 0 Will not do
0 VOTE

SPM-1387: Provisioning User Issue Identified by Security Team

Getting an error when provisioning users. Note: there is a work around in MI AIME… where you can create the ID 1^st^ with the PRPC:Administrators AG, then switch over to AIME AG and add the PegaAdmin Skill.
Sue Trawinski 11 months ago in AI.me / AI.me: Other 0 Future consideration
0 VOTE

SPM-1321: AI.me Dashboard Reporting

Create dashboard reporting to support how the product is performing
Sue Trawinski 11 months ago in AI.me 0 In-Progress
0 VOTE

SPM-1298: Optimize Save Interaction History data

Need the following enhancement in Base and Plan layer: Merge SaveInteractionHistory for phone and digital from Admin portal to Update API As a part of digital work, the code has been separately added to save the digital data to IH and not referred...
Sue Trawinski 11 months ago in AI.me 0 Future consideration