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NComp: All Intents

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SPM-2524: Coaching Tips - Establish and Update Standard Base Coaching Tips (carryover from Umb)

From SPM-1807: Creating this SPM to adopt the enhanced Coaching tips Base 8.7 (see background below). -------------------------------------------------------------------------- Detailed description: Coaching Tips has been redesigned to make it fas...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-2518: Guided Dialog - Establish and Update Standard Base Guided Dialog (carryover from Umb)

No description provided
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 1 New
0 VOTE

SPM-1686: NCompBase Error Handling - Finalized Intents

Errors in system are categorized as follows: Field Level errors Business logic errors/validations. System errors For 1, NCompBase should display error messages below the field attributes. For 2 and 3, NCompBase should display error mes...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New
0 VOTE

SPM-1590: Update Create new work button functionality in the task/intent perform harness

Currently, the Create new work button is only available from the the task/intent perform harness if the parent interaction has been resolved. Task and intents are often routed to users who do not have ownership of the parent interaction who can ex...
Sue Trawinski 8 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1386: NCompBase: Voice of the Customer (VOC) Qualtrics (from enGen SPM-1366)

Enhance NCompass to pull defined fields for Medicare Advantage Live member callers to be transferred via a file to the servicing center for Medicare Advantage. NOTE - this requests facilitates/impacts the Stars rating process
Sue Trawinski 8 months ago in NCompass / NComp: All Intents / NComp: Other 0 New
0 VOTE

SPM-1353: Skills/Urgency Audit Trail

Enhance audit trail for Skills and Urgency: Add Assigned Skills to Audit Trail for Service Requests and Interactions Add Assigned Urgency to Audit Trail for Service Requests and Interactions Add Skills and other fields to Review harness (SPM-1661)
Sue Trawinski 8 months ago in NCompass / NComp: All Intents 0 New